Return Eligibility:
You may return items purchased from IndiaPayOne under the following conditions:
- The return request is made within 7 days of receiving the item.
- The item must be unused, in its original condition, with all original packaging, tags, and accessories included.
- A valid proof of purchase (receipt or order confirmation) is required to initiate the return process.
Non-Returnable Items:
Certain items cannot be returned, including:
- Products on clearance or sale.
- Items marked as non-returnable at the time of purchase.
- Gift cards or vouchers.
How to Initiate a Return:
To initiate a return:
- Contact Us: Email our customer support at support@indiapayone.com with your order details and reason for the return.
- Return Instructions: After receiving your request, we will provide you with instructions on how to return the item.
- Ship the Item: Return the item to the address provided in the return instructions. Ensure the item is securely packaged to prevent damage during transit.
Return Shipping Costs:
- Return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.
- Original shipping charges are non-refundable.
Refund Process:
Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return.
- If approved, your refund will be processed and credited to your original method of payment within 7-10 business days.
- Refunds on items purchased on discount will be processed based on the final sale price.
Exchanges:
If you need to exchange an item for the same item (if defective) or a different product, please contact us at support@indiapayone.com for assistance.
Contact Us:
If you have any questions regarding our returns policy, feel free to reach out to us:
Email: support@indiapayone.com
Phone:
+91 9364896930
Address:173/1/5 Bannahalli Surya City Road Chandapura Post Anekal Taluk (Near Federal Bank) Bengaluru - 560099
