Return Eligibility:

You may return items purchased from IndiaPayOne under the following conditions:

  • The return request is made within 7 days of receiving the item.
  • The item must be unused, in its original condition, with all original packaging, tags, and accessories included.
  • A valid proof of purchase (receipt or order confirmation) is required to initiate the return process.

Non-Returnable Items:

Certain items cannot be returned, including:

  • Products on clearance or sale.
  • Items marked as non-returnable at the time of purchase.
  • Gift cards or vouchers.

How to Initiate a Return:

To initiate a return:

  1. Contact Us: Email our customer support at support@indiapayone.com with your order details and reason for the return.
  2. Return Instructions: After receiving your request, we will provide you with instructions on how to return the item.
  3. Ship the Item: Return the item to the address provided in the return instructions. Ensure the item is securely packaged to prevent damage during transit.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.
  • Original shipping charges are non-refundable.

Refund Process:

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return.

  • If approved, your refund will be processed and credited to your original method of payment within 7-10 business days.
  • Refunds on items purchased on discount will be processed based on the final sale price.

Exchanges:

If you need to exchange an item for the same item (if defective) or a different product, please contact us at support@indiapayone.com for assistance.

Contact Us:

If you have any questions regarding our returns policy, feel free to reach out to us:

  • Email: support@indiapayone.com
  • Phone:
  • +91 9364896930
  • Address:173/1/5 Bannahalli Surya City Road Chandapura Post Anekal Taluk (Near Federal Bank) Bengaluru - 560099